Berjaya Air is a great way to fly

I had a very uncomfortable trip to Redang Island on Berjaya Air recently although the Berjaya Redang Beach Resort stay was fantastic. The problem was with the air-conditioning in the plane going to the resort.

My family and I boarded the plane at Seletar Airport. It was a typical hot and sunny day in Singapore. When the plane didn't take off soon enough, it became hot and sweaty in the cabin. You could see the sweet air hostesses (3 of them) sweating under their make-ups, the poor ladies. These small planes don't have video entertainment, or board games, so the wait got uncomfortable as time passed while the plane remained land-bound.

Although it is not in my habit of doing so, I wrote a letter of complaint while waiting for the plane to take-off, to the effect that the flight was very uncomfortable, particularly when my family consists of young children and an old lady.

The plane did finally take us to and from our destination. We had an enjoyable holiday. The flight back on the same airline was smooth and comfortable.

Some weeks after this trip, I received a letter from the company, Berjaya Air. It referred to my written complaint, admitted fault, apologised and offered me 50% off on any Berjaya Air ticket up to 10 persons within the next one year.

I am impressed, not only because of the offer of 50% off, but that the management did bother to investigate my complaint and give a reply. So the next time I fly Berjaya Air, I will have full confidence that everyone in the airline company cares about me as their customer.

Well done, Berjaya Air!